Who are We?

babyREFLUX is a trading division of GroupFMI Limited, a company registered in England, number 3473315. Our offices are based at 56 Arcadia Close, Basingstoke, Hampshire, RG22 4AJ.

We have been trading since 1996 and look forward to helping you in any way we can.

Our Opening hours are 9am – 5pm Mon-Fri. Closed at Weekends, although we are usually around to offer online support or reply to emails.

Telephone number: 01256 391397 (mostly voicemail due to the extremely high volume of calls). If you need to get through quickly please use our live support button in the header of the site or send a quick message through the contact us page.

Returning an Item

Every item we sell is carefully inspected before it is shipped. If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.

Certain products once used are excluded from our general returns policy for hygiene reasons. For example; items such as Bibs, Baby Bottles, Slings, Sleep Positioners/Wedges cannot be returned once opened. These conditions do not affect your statutory rights.

Please note that you will be responsible for the cost of returning the item(s) to us except where they were delivered in error, or if the item in question is damaged or defective.

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

For your protection we recommend you use a recorded-delivery service as we cannot be held responsible for the non-delivery of goods to our address without it. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items should be returned in their original packaging and complete with documentation to allow us to deal with your return. Once we have verified the fault, we will issue a repair, replacement or refund. We fully examine returned items and liaise with the manufacturer, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.

Cancelling

Under the Distance Selling Regulations you have the right to cancel your purchase of an item from the date the contract is concluded (i.e. the date we send our Order Confirmation email) until the expiry of a period of seven working days, beginning the day after the day on which your received the item. Cancellation is only deemed served on babyREFLUX if sent by email or letter. Telephone cancellations cannot be accepted. Your right to cancel does not apply to items that have been opened and used and under no circumstances will incomplete, damaged, worn or soiled items be refunded or exchanged.

We will refund the purchase price for the returned item together with the original delivery charge within 30 days of the day on which your notice of cancellation was given less reimbursement of any collection costs. You are expected to take reasonable care of the item you wish to return and we reserve the right to make an appropriate deduction from the purchase price where goods are not returned in the condition in which you received them.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

This is an additional right and does not affect your statutory right to reject faulty goods.

Secure Shopping

babyREFLUX has teamed up with WorldPay and PayPal to provide you with a secure shopping cart and checkout.

You will have the advantage of using the web’s premier payment clearing houses, knowing that your personal information is safe and secure.

Your credit card information is retained by WorldPay and PayPal and is NOT transmitted to babyREFLUX. We do not (unlike many other online retailers) store your credit card details in our database. This means no hacker is ever going to obtain your financial details as a result of you purchasing from us.

In order to complete the transaction, the Check Out procedure will request your name, address and e-mail address. This information will be forwarded to us by WorldPay or PayPal. In addition, you have the opportunity to submit your phone number. This is NOT required and we will NOT solicit you via phone.

We would call only if there was a question regarding your order.

Conditions of Use

Trademarks
The babyREFLUX logo, custom graphics and button icons contained on this site are the service marks, trademarks and trade names of babyREFLUX. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.

Copyright
This site and all its contents including design, images, files, the selection and arrangement thereof are the property and Copyright © 2008 of babyREFLUX. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of babyREFLUX.

Terms of use
By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. babyREFLUX makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

This site, our products and services are governed by English law.

Contents of this web site
Whilst every effort is made to ensure accuracy in the content of this web site, babyREFLUX are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.

Law and Jurisdiction
Our Site is created and controlled by babyREFLUX, a company incorporated under the laws of England and Wales.

These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles of conflict of laws.

Availability
All goods are offered subject to availability and we reserve the right to withdraw any item without notice. In the event that any item you order is not available and that we do not have a suitable alternative for you, a full refund will be made.