All returns must go through the returns procedure stated below. Any return sent back to babyREFLUX without authorisation will be refused and not signed for.

Every item we sell is carefully inspected before it is shipped. If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the order number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.

Certain products once used are excluded from our general returns policy for hygiene reasons. For example; items such as Bibs, Baby Bottles, Slings, Sleep Positioners/Wedges cannot be returned once opened. These conditions do not affect your statutory rights.

Please note that you will be responsible for the cost of returning the item(s) to us except where they were delivered in error, or if the item in question is deemed damaged or defective.

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. If any item is damaged in transit before it reaches our warehouse then babyREFLUX will not be liable for any damage.

Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product. If you would like any advice on this please contact us.

If you need to return an item, simply email us at help@babyreflux.co.uk and we'll notify you via return e-mail of your refund reference number (prefixed with ZD). As soon as you have your ZD returns number and you are happy that the item in question meets the returns policy conditions, then send it back to us, marking the package with the ZD returns number.

Items should be returned in their original packaging and complete with documentation to allow us to deal with your return. Once we have verified the fault, we will issue a repair, replacement or refund. We fully examine returned items and liaise with the manufacturer, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.

Should you require babyREFLUX to collect the item(s) from you rather than sending them back yourself; then a charge of £12.50 will be made which will be taken from the total amount refunded.

We will refund the purchase price for the returned item within 30 days of the day on which your items were received back to us; less reimbursement of any collection costs. You are expected to take reasonable care of the item you wish to return and we reserve the right to make an appropriate deduction from the purchase price where goods are not returned in the condition in which you received them.

When organising a return, we strongly advise you to return goods via a fully insured courier or recorded delivery so that you have a proof of delivery back to us. The cost of the product is refunded and not the delivery charge.

Under the Distance Selling Regulations you have the right to cancel your purchase of an item from the date the contract is concluded (i.e. the date we send our Order Confirmation email) until the expiry of a period of seven working days, beginning the day after the day on which your received the item. Cancellation is only deemed served on babyREFLUX if sent by email or letter. Telephone cancellations cannot be accepted. Your right to cancel does not apply to items that have been opened and used and under no circumstances will incomplete, damaged, worn or soiled items be refunded or exchanged.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

This is an additional right and does not affect your statutory right to reject faulty goods.