Please check our 'Revised Delivery Terms' during our Warehouse Refurbishment.

UK Mainland Delivery

• All orders are dispatched within 24 hours of receiving your order.
• Orders received Mon – Fri by 13:00 will be dispatched the same day.
• babyREFLUX offers the choice of Express Delivery or 1st Class Recorded Royal Mail Delivery.
• All orders are tracked and recorded.
• One hour time slots given for all Express orders - no need to wait in all day anymore!
  

Royal Mail 1st Class (1-2 days est.) or 2nd Class Recorded delivery (2-5 days est.) is available between £0.80 and £5.99 depending on weight; the exact cost can be viewed from within your shopping cart/basket.

Express Delivery is only £5.99 and will be delivered the next working day after your order providing the order was made before 13:00 (see notes below*). Now with one hour delivery slots - first in the UK!!

Express Delivery (important):

• All 24 Hour Express Delivery orders placed Mon – Fri by 13:00 will be dispatched the same day. Orders received after 13:00 will be dispatched the next working day.
• Orders dispatched on a Friday will arrive on Monday.
• Orders received at the weekend will be dispatched on Monday for delivery on Tuesday.
  
• Items ordered over a Bank Holiday will be dispatched the next working day. Items ordered the day before a Bank Holiday (Express Delivery) will be delivered the next working day following the bank holiday.
• Please see postcodes below for Highlands and Islands that we can not use next day delivery for.
  

Royal Mail 1st and 2nd Class is not a guaranteed service but Royal Mail state that they "aim to deliver all Royal Mail First Class items within 1 to 4 days anywhere in UK but it can take up to 15 working days".

All consignments leaving babyREFLUX will be tracked and these tracking numbers for both Interlink Express and Royal Mail will be made available in your ‘My Account’ area on dispatch of your order.

Should your order be undeliverable i.e where Royal Mail or Interlink Express try to deliver the item and there is no answer at the delivery address, a card will be left advising the location of the local depot for collection or to arrange re-delivery. Interlink Express will make two delivery attempts before the order is returned to babyREFLUX and at any time you can contact babyREFLUX or Interlink directly via phone or email to arrange delivery.

Should a package sent through Interlink be returned to us undelivered (due to Interlink not being able to deliver for reasons outside their control) you will be liable for a return charge of £15.00 to cover the shipping back to babyREFLUX. On re-delivering the item to you we will ask for another shipping fee - once this amount has been paid, we will re-send the item.

babyREFLUX have no liability to you for any delay in delivery, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control. During transport network delays, strikes and adverse weather conditions babyREFLUX will endeavour to keep you updated with the extent of any delays.

Where any of the products on your order are not in stock at the time you place your order we will notify you immediately.

Please note:

    * All deliveries whether Royal Mail or Interlink must be signed for.
    * Delivery to more remote areas may take slightly longer than estimated delivery times.

Should a package sent via Royal Mail fail to be delivered please report it to us by email or using our contact form. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre.

Tracking your parcel?

When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a link to your ‘My Account’ facility which has the Interlink Express or Royal Mail Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the Interlink Express or Royal Mail Website and enter your tracking number in the tracking box.

Please note you will not receive a Tracking Number until your order has been dispatched from our warehouse and status set to ‘shipped’. Please only try and track your order after you have received an email with informing you your order has been shipped. This will normally arrive after 4pm on the day the order is dispatched. Please allow a further few hours for your number to become valid.

Delivery Charges for Scottish Highlands, UK offshore including Northern Ireland

We offer Royal Mail 1st Class Recorded delivery (2-4 days) for Northern Ireland, Isle of Man, Isles of Scilly and Scottish Highlands and Islands.

This is applicable to the following postcodes:

    * Northern Ireland: BT
    * Isle of Man: IM
    * Isles of Scilly: TR21-TR25
    * Scottish Highlands and Isles:

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

If you have one of the above postcodes please do not select mainland UK.

Delivery terms for Royal Mail are as above in the Mainland Delivery section. In general, delivery to Islands and more remote areas may take slightly longer than estimated delivery times.

European Delivery

In addition to the United Kingdom we can deliver to the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain and Sweden.

The fee for the above non-UK European countries varies between £5.99 and £19.99.

Prices for each country are available when you place your items in the basket.