In the UK, all internet purchases are covered by the EU Distance Selling Regulations legislation which states that a 7 day money back guarantee must be provided on all items if the customer is not 100% satisfied with their purchase.

It is straightforward to return your item - this is outlined on our returns policy page. Once we have received your item back at babyREFLUX HQ, we will send you an email confirming this and will make a refund within 30 days back to the source of the original payment. Please note that the refund can take 3-5 days to appear back on your card.

Should you need to return an item for whatever reason, it MUST be returned to us UNUSED and undamaged, together with the original packaging for the item and complete with any any supporting documentation, instruction manuals and warranty certificates. Items that are returned which do not comply with the above requirements may not be eligible for refund.